Please follow the steps below:
1) Tap on the cog icon in the upper right of the screen.
2) Tap on the yellow SUPPORT button, and the game FAQ will pop out.
3) Tap on Contact Us (on iOS devices) or the chat bubble icon (on Android devices) in the upper right corner to start a conversation with us.
You might need to answer a few questions from the chatbot first to
narrow down the nature of your issue. After that, our customer service representatives will be able to assist you.