In-app Purchases & Billing
-
What should I do if I don't receive the item after purchase?
There may be a delay in processing payments. You can try logging out of your game and then try logging in again. If you still haven't your i...
-
How can I check my purchase history?
Dear Governor, If you do not receive the correct items purchased or have doubts about certain orders, you can view your purchase history at ...
-
Which payment methods can I use in the game?
The payment methods you can use to make a purchase depend on the country and region you live in and the game store you used to download the ...
-
How can I demand a refund?
We are here to help when your purchase was not delivered or different items were received. We do our best to make the game run as smoothly a...
Sections
- Frequently Asked Questions
- In-app Purchases & Billing
- Building
- Survivors
- Heroes
- Arena
- Battle
- Alliance
- VIP
- Fort Battles
- Alliance Mobilization
- Chief Gear
- Facility
- Miasma
- Beast Hunting
- Crazy Joe
- Alliance Championship
- Castle Battle
- Foundry Battle
- State of Power
- Frostfire Mine
- Mercenary Prestige
- Fire Crystal Age
- Frosty Fortune
- Vision of Dawn
- Mia's Fortune Hut
- Tundra Trading Station
- Fishing Tournament
- Group Chats
- Tundra Adventure
- Alliance Vote
- Pet System
- State Transfer
- Legendary Gear
- Combat FAQ
- 1st Anniversary Celebration 2024
- Lantern of Blessings
- Skin Shop
- Prestige Benefits
- Canyon Clash
- Hero Gear Ascension and Empowerment
- Daybreak Island
Need more help?