Frequently Asked Questions

What should I do if I cannot log in to the game?

1) Please check your network connection, and try to switch to different networks. 2) Please check if the server is under maintenance. 3) Net...
How do I report a BUG that I encounter in the game?

You can contact our customer support agents by tapping on your Avatar -> Settings -> Contact Us. Please kindly describe the BUG and sh...
What should I do if the game often crashes?

We apologize for the inconvenience this crash might have caused, and below are some possible solutions: 1) Download the latest version of Wh...
What should I do if I downloaded the game but cannot install it?

1) It is possible that the installation package you downloaded is incomplete. You can try to download it again.2) Please make sure your phon...
Bind the game to secure your account!

Binding your game to a personal account such as Facebook, Google Play, Apple or Game Center. It will save your progress and link it to your ...
How can I bind my personal account?

Enter the game and tap your Avatar - Settings - Account to check your account. Then you can bind your personal account as needed in that pan...
Can I play with the same game account on different devices?

Yes. Firstly, you need to bind your personal account with the game. Then you can log in to the same account on different devices to sync you...
My account is logged in by someone else.

Please do not share your game account or account information with others, as it may lead to the theft of your account and cause unnecessary ...
What is the prerequisite for getting the Mysterious Badge as the Daily Mission reward?

The day after reaching Furnace Lv. 15
Enlistment Office

The prerequisite for Enlistment Office Work is an infirmary with high capacity.Enlistment Office has 4 times the capacity of the infirmary. ...
How to obtain more steel?

The main source of steel are Exploration Battle and idle income.The higher the level reached in Exploration Battle, the higher the idle inco...
How to use the Ultra Value Monthly Card Voucher?

Go to the Top-up Center (tap the Gems on the home page) and select “Weekly Card/Monthly Card.” When you have this voucher in your Backpack, ...
How to use Essence Stones?

Essence Stones can be used on Legendary Hero Gear after Lv. 20.Upon reaching Lv. 20 Furnace, a new “Mastery Forging” button will appear. Tap...
What are the Teleporters available in the game? What is the difference between them and how to obtain them?

We have 4 types of Teleporters in the game:-Random Teleporter-Alliance Teleporter-Territory Teleporter-Advanced TeleporterRandom, Territory,...
When will the fog clear up?

You can enter the Tundra after unlocking [Banner Raised High] in the Monument, Alliance Iron will become available as well. Fertile Land can...
Why can’t I find the Rookie Bounty in the Lighthouse Intel?

The attack limit of a Rookie Bounty is 150 times.
I have multiple Avatar Frames/Marching/Castle Skins. How do the stat bonuses add up?

The stat bonuses will be stacked without equipping the skins. You may find the info in Avatar - Skins - Bonus Details.However, there is a li...
How many types of Shields are there and how do I use them?

The types of Protection Shield in the game are:-Protection Shield (2h)-Protection Shield (8h)Protection Shields can be purchased in various ...

Frequently Asked Questions

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