What is the prerequisite for getting the Mysterious Badge as the Daily Mission reward?

The day after reaching Furnace Lv. 15

1. What should I do if I cannot log in to the game?

1) Please check your network connection, and try to switch to different networks. 2) Please check if the server is under maintenance. 3) Net...

2. How do I report a BUG that I encounter in the game?

You can contact our customer support agents by tapping on your Avatar -> Settings -> Contact Us. Please kindly describe the BUG and sh...

3. What should I do if the game often crashes?

We apologize for the inconvenience this crash might have caused, and below are some possible solutions:1) Download the latest version of Whi...

4. What should I do if I downloaded the game but cannot install it?

1) It is possible that the installation package you downloaded is incomplete. You can try to download it again.2) Please make sure your phon...

How do you upgrade a Building?

To upgrade your Building, you need to upgrade your Furniture and Furnace.

Why didn’t my Building get upgraded after I upgraded the Furniture?

Some furniture upgrades are used to increase Stat Bonuses. Please check the Furniture Details to see the specific rules.

How do I get the materials to upgrade a Building?

You can appoint Survivors to work in the Building where the needed material is produced, take part in Hero Exploration, complete missions, g...

Why are there no Buildings producing Steel?

At present, Steel can only be obtained through Exploration Battle, Intel Missions, as well as from Pack purchases.

How do I accommodate more Survivors?

To accommodate more Survivors, you need to construct and upgrade shelters and build more beds.

What should I do if survivors riot?

Appease rioting survivors by raising their happiness (Upgrading furniture), or enacting the “Festivities” edict.

What should I do if a survivor gets sick?

Sick Survivors will try to get well at the Clinic, but can also recover more slowly at home if no beds are available. Best practice for keep...

What should I do if a survivor died?

Please wait patiently for the new survivors to arrive.

How can I get new Heroes?

You can get new Heroes from Hero Exploration, Recruitment, or some in-game events.

How to upgrade a new Hero?

You need to collect Hero XP to upgrade your Heroes, and to collect Hero Shard(s) to ascend your Heroes.

What should I do if I lose a battle?

You can increase your Power by upgrading/ascending your Heroes and recruiting new Heroes.

How do I rank up in the Arena?

Your rank in the Arena leaderboard is based on your Exploration Points. Chiefs win points from successful challenges but neither gain nor lo...

How do I increase the probability of winning an Arena Challenge?

You can tap on your opponent’s avatar to check his/her Defensive Lineup and then arrange your Attack Lineup accordingly.

Are there any advantage of any type of troop over another type of troop? (Troop Counter)

No. Troop Counter is not applicable to Exploration and Arena.

Why are there players from other servers in Arena?

It is because there is an ongoing cross-server arena battle (Arena of Glory). Once cross-server matchmaking starts, the battles afterward wi...

Why didn’t I receive any Season Rewards?

If the season begins in the middle of the week on your server, then you can only wait until the following week to claim your rewards.

Key Details

1. Arena Daily Rewards: If you are already ranked, you will receive Daily Rewards even if you do not log in for the day. Your rewards will b...

Which level will the big map be unlocked?

The big map will be unlocked at Furnace Lv. 7.

1. How many Queues can be dispatched at one time? How to increase the March Capacity?

You can deploy 1 Queue at the beginning of the game. As you progress, you can unlock more but up to 6 March Queues by researching technology...

2. How do I increase my Power?

To increase your power, you can train and upgrade your Troop, research technology, upgrade Heroes, improve Gears, etc.

3. What should I do if I get attacked?

When you’re under attack, there are 2 ways to protect yourself: 1) Activate the Protection Shield. Your marching troops cannot be protected....

4. How to disband/dismiss my Troops?

To dismiss troops, tap on your profile - Troops. Select the troops you want to dismiss and you'll see the option. Note that troops of Lv. 9 ...

5. Any suggestions for protecting my troops?

You may send reinforcements to an ally with a Shield on and try to stay with your Alliance members. When under attack by enemies, you guys c...

5. May I upgrade Troops from a lower level to a higher level?

Low-level Troops can be promoted when the Camps reach Lv. 13.

6. Should I focus on upgrading old Troops or training new Troops?

1. Focus on training new Troops at the beginning of the game until you have enough Troops to fill up the March Queue.Promoting Troops helps ...

When can I unlock the Alliance feature?

You can unlock the Alliance feature when your Furnace level reaches 7 or above.

How do I change my Rank in the Alliance?

The Alliance Members are classified into 6 Ranks: R0, R1, R2, R3, R4, and R5. Different Ranks have different privileges. You can go to Allia...

How to earn Alliance XP?

The Alliance starts at level 1 with 0 Alliance XP. Alliance XP can be obtained in the following two ways:1. Make Alliance Tech Contributions...

How to replace the alliance leader?

If the Alliance leader is absent for 3 days, R4 members can request to replace. If the Alliance Leader is absent for 5 days, all members can...

What is KO Ranking?

It refers to the ranking for the number of kills.

Why am I unable to garrison Troops to the Alliance HQ when there is available space?

There is a limit to the Troop and player capacities of a building. When one of the capacities reaches the limit, no more Troops can be dispa...

Do I get access to the nearby Alliance resource points just by building an Alliance Banner?

75%+ of an Alliance resource mine must be within the territory for it to produce Alliance resources.

Can we send an Alliance Mail?

This feature is currently unavailable, but group messages can be sent through [Alliance] - [Settings] - [Message].

What does expired means for Alliance Banners?

Alliance Banners do not expire, but will become invalid once destroyed or disconnected from the Alliance HQ. When an Alliance Banner is inva...

How many Banners can an Alliance place?

The limit is 285 Banners.

Is the creation cost of a Banner fixed or subjected to changes?

The creation cost of a Banner is subject to changes. The more Banners placed, the higher the creation cost.

After an Alliance Building is demolished, will it disappear or be stored somewhere?

Once a building is demolished, you need to rebuild it.

Alliances without an Alliance resource points within the Banner range cannot continue to add banners (or perform other actions). How do I solve this problem?

As the location is of paramount importance, you need to plan well before placing Banners. If you place the Banners in the wrong places, Alli...

What is Tundra? May I build the HQ on Fertile Land? Which is the best place to set up my HQ?

There are 3 types of areas:1. Icefield--> You will begin the game here.2. Tundra--> You may enter this area after completing the [Bann...

How to place Banners on Tundra and Fertile Land?

To place Banners on Tundra or Very Fertile Lands, you need to unlock “Tundra Surveying” and “Fertile Land Expedition.” These can be found th...

Under what circumstances can we bulid the Alliance HQ without using any resources?

Building your first Alliance HQ will not consume any resources, even if you rebuild it again.

How to upgrade my VIP level?

VIP level can be upgraded through Daily Login and by using VIP Points.

Why can’t I use my VIP Perks?

VIP Perks will only be effective when your VIP status is active.

Why can’t I claim the free VIP Packs?

VIP Packs can be claimed once daily when your VIP status is active.

How do I extend my VIP activation time?

VIP activation time can be extended by using VIP time items and upgrading the VIP level.