Hi, how can we help you?

Fortress Battles

Why can’t I sign up for Fort Battle?

Why can my alliance only sign up for one Fortress, while other alliances can sign up for multiple Fortresses?

Why can’t my alliance participate in Alliance Mobilization?

Why can’t I participate in Alliance Mobilization?

How many times can I accept missions?

Facility

Why can’t I battle to occupy an Facility?

How long is the attacking cooldown of an Facility?

When does Beast Hunting start?

Why can’t I participate in Beast Hunting?

Can we continue to contribute to the trap for Beast Hunting after reaching max level for it?

Why can’t I participate in the event?

Why can’t my alliance participate in Alliance Championship?

How is Squad Power calculated?

Foundry Schedule

Why is the event time different from what I voted for?

Why can’t I participate in Foundry Battle although my alliance has signed up for it?

How do I select the difficulty of monsters?

How to unlock the Alliance Elite Monster?

What is the difference between the rewards for individual monsters?

What kind of an event is Frosty Fortune?

There is a “Continue” button in Treasure Hunt Drill Daily Missions, but why can’t I claim any rewards after tapping the button?

Will my unused Gems of Enigma be reclaimed?

How long is the Vision of Dawn event?

Will the Missions be reset?

Why doesn't my server have a Tundra Trading Station?

Why can’t I use my Hero Shards for an exchange?

Can I use my remaining Trading Vouchers for the next instance of the event?

What is Frostfire Mine?

Why can’t I enter the Battlefield?

Why don’t my original Bonuses (my position and Gathering Stats) take effect in Frostfire Mine?

How often will the fishing event be held?

Why does my hook stop moving halfway?

Why can’t I find the page of Sunken Treasure Hunt?

Why did I walk past the chest several times but could not open it?

Can I save my Dice and Adventure Coins for the next event session?

Why do the tiles have different colors?

Why can’t I access the Pet feature?

How many Pets can I capture?

Can different Pet Skills take effect simultaneously?

How to unlock Legendary Gear?

New Consumable Item

What to do with my excess materials?

What is Mithril?

What is Gear Ascension?

How to unlock Gear Ascension?

How to access Supreme Chambers?

Why can’t I continue searching for treasures on my current floor after I’ve found the Ultimate Treasure?

Will Pickaxes expire?

What is Tundra Trade Route about?

What is a Truck Voucher?

How to refresh truck’s quality?

What are the new items in the Lantern of Blessing event?

Why didn’t I receive the Crescent's Blessing rewards?

Why can’t I receive Ally’s Blessing?

1. Bind the game to secure your account!

2. How can I bind my personal account?

3. Can I play with the same game account on different devices?

1. What should I do if I don't receive the item after purchase?

2. How can I check my purchase history?

3. Which payment methods can I use in the game?

How is this feature unlocked?

When does the Labyrinth Shop refresh, and how are items purchased?

How do I unlock the Raid feature?

What is Canyon Clash?

Why can’t I participate in Canyon Clash?

Buffs’ effectiveness in Canyon Clash:

Why can’t I participate in the event?

When does Crazy Joe start?

Why am I no longer under attack?

Castle Battle

How to become the President?

How to obtain Personal Points?

Combat FAQ

If I have expelled all allies' squads in my defense team except for the ones that provide the stats, what will happen to the team skills?

If the 4 skills of the rally members are the same as the captain’s, will the effects be stackable?

What is Daybreak Island?

What is Life Essence?

How to increase Island Prosperity?

What factors are at play in State Merger?

Does State Merger only involve neighboring States? Are State of Power victories taken into consideration?

How many States will be merged in each State Merger? Will more than 2 States be merged into one?

How long does the Snowbusters Event last?

What's the theme of Snowbusters?

What’s “Fuel” used for in the Event? How does it recover?

How many phases are there in State Transfer?

Special Invites & Ordinary Invites

How to check whether the target State has reach its transfer limit?

What role do Experts play in the game?

What is Tundra Trek?

What is Frontier Trek?

What is Tundra Arms League?

How is Tundra Arms League held?

How are the Zones assigned in Tundra Arms League?

What is Frostdragon Tyrant?

How does matchmaking in Frostdragon Tyrant work?

Effects of Bonuses in Frostdragon Battlefield

Why can’t I earn Alliance Points after completing missions in Alliance Showdown?

What are the participation requirements of Alliance Showdown?

Does leaving my alliance affect my Daily Chest Personal Points?

What are Prestige Benefits?

What's included in Prestige Benefits?

How do I get Blazing Meteor March and Frost Sphere Skins?

Why can’t I create a group chat?

Why is my group chat disbanded?

Why can’t I invite my friends to my group chat?

I am at Fire Crystal Lv. 3. Which level of players should I attack to gain points?

Will buffs from Facilities remain effective after crossing the server?

Can I attack players in the same State but from different Alliances after crossing the server?

When will the Dead Shot event start?

How to Play Dead Shot

How do I get Shotchits?

What is the Tundra Scroll?

How many themes does the Tundra Album have?

Why hasn't the Daybreak Island theme been unlocked in the Tundra Album?

What is the prerequisite for getting the Mysterious Badge as the Daily Mission reward?

1. What should I do if I cannot log in to the game?

2. How do I report a BUG that I encounter in the game?

What are the ways to gain Strategic Points?

What are Airdrop Items?

Can I still teleport after my City is hit by a Frost Bomb?

Why don't I have the event?

Do Dreamscape Memory items expire?

Do I have to start over every time?

How do I unlock Exalted Troops (T12)?

What Materials are required to unlock Exalted Troops (T12)?

I've only unlocked Helios Infantry, can I unlock Exalted Marksman?

Why don't I have the event?

Why can’t I participate in the event?

Will Warhymn Testaments expire?

Why don't I have the event?

Will the Talisman of Ice expire?

Will Wonderstar Coins expire?

How do I unlock Fire Crystal content?

What is the difference between Fire Crystal Buildings and Troops and their original version?

Can I undo a Fire Crystal upgrade on a building?

How long does the Winter Siege event last?

What are the eligibility requirements for Winter Siege?

What do the Flag, Star, and Heart icons shown in-game mean?