For loading problems or frequent game crashes, please try the following fixes:

- Download the latest game from Play Store or App Store
- Make sure your Internet connection is stable
- Close all other apps when playing the game
- Remove unused apps, photos, or videos to free up more storage space on your device

If the problem persists, please contact our Customer Support and provide the relevant screenshots.

For the method to contact our Customer Support, please refer to https://centurygames.helpshift.com/hc/en/60-frozen-city/