To transfer your game progress to another device, please contact our Customer Support and provide the following information:

Old Device:
- Game ID
- Level
- Last login date
- Device model
- Purchase receipts (if there are any)

New Device:
- Game ID
- Level

Please keep in mind that after the progress transfer, the game progress on your new device will be overwritten and cannot be recovered.

For the method to contact our Customer Support, please refer to https://centurygames.helpshift.com/hc/en/60-frozen-city/