Some Android players have been experiencing issues (error 18, 963, etc.) when trying to update the game. This is due to a Google Play Store app error. Here's a few methods on how to fix it:
  • Method 1
    1. Go to Settings > Applications > Manage Applications and Select All.
    2. Go to Google Play Services Framework and select Clear Data & Clear Cache to remove all data.
    3. Go to Google Play Store and select Clear Data & Cache to remove all data regarding Google Play Store.
  • Method 2
    1. Go to Settings > Applications > Manage Applications and Select All.
    2. Go to Google Play Store and select Uninstall Updates to remove all data regarding Google Play Store.
    3. Restart device > open Google Play Store and check if you still get the error message.
  • Method 3
    1. Go to Settings > Storage > unmount SD Card.
    2. Try to download or Update the application.
    3. Go to Settings > Storage > re-mount the SD Card.