Purchased an item but didn't receive it in your game?
Sometimes a delayed response could occur between the application stores and the game. So first, try to close the game App completely, then relaunch it to refresh the connection.
If your items are still not added to your game, kindly contact our Support Team and provide the purchase order receipt. For Android users, make sure the receipt contains the order number. If you want to find your purchase orders, please visit your application store from the links below.
Google Play: https://support.google.com/googleplay/answer/2850369?hl=en
App Store: https://support.apple.com/en-us/HT204088
Sometimes a delayed response could occur between the application stores and the game. So first, try to close the game App completely, then relaunch it to refresh the connection.
If your items are still not added to your game, kindly contact our Support Team and provide the purchase order receipt. For Android users, make sure the receipt contains the order number. If you want to find your purchase orders, please visit your application store from the links below.
Google Play: https://support.google.com/googleplay/answer/2850369?hl=en
App Store: https://support.apple.com/en-us/HT204088