If you did not receive your item after making the purchase, please exit the game completely (including terminating the app), and restart the game.
If you still didn't receive the item, please find the receipt and contact customer service with the following information:
- Purchase time
- Item/Pack purchased
- Game ID
- Server
- Transaction screenshot
- Transaction number
Google Play: GPA.XXX
iOS: iOS receipt number
Customer service will try to resolve your issue as soon as possible.