If you are experiencing a loading issue, an unstable connection issue, or you cannot open the game, here are some steps you could try to help solve the issue:

* Connect to a more stable connection.

* Reopen the game, making sure to close other unused apps running in the background.

* Reinstall the game, it's possible that any updates occurred did not download properly. (Please make sure the game is connected to either Google/Apple or Facebook to prevent data loss)

If these didn't work, please kindly contact our support team and share your User ID as well as screenshots of any error codes or messages encountered so these could be forward to our engineering team.