Did not receive a purchased item
Connectivity issues can sometimes lead to delays of your purchased items. If your internet connection is stable, you could try to restart the game.

If you still haven't received the items, please contact us and provide the corresponding purchase receipt. Our team will help you as soon as possible.
- Google Play: https://support.google.com/googleplay/answer/2850369?hl=en
- App Store: https://support.apple.com/en-us/HT204088

Get a refund on a purchased item
If the purchase was successful and you have received the items you bought, we are unable to give a refund.