If your items don't appear, try fully closing the game and restarting. If they are still missing, please find your receipt in your email and contact support with the following information:
- Order time
- Item/package name
- Player ID
- Server ID
- Order screenshot
- Order number:
    Android: Order number starting with "GPA" on the receipt from Google Play
    iOS: Order ID on the receipt from the App Store
Our support team will get back to you as soon as possible.