What should I do if my purchase fails?

If your payment fails, take a screenshot of the error and contact customer support. Be sure to include the screenshot and the name and conte...

What if I didn't receive the items I purchased?

1. Check if you were charged. If not, your payment likely didn't go through; try restarting the game and purchasing again.2. If you were cha...

How do I request a refund?

We regret to inform you that we are unable to process refunds. If you didn't receive a pack you purchased, please refer to "What if I didn't...

Why did I see multiple charges on my App Store receipt for a single purchase?

Sometimes the App Store combines orders, so your receipt may include both current and previous purchases. The time on the receipt is only wh...