1. Check if you were charged. If not, your payment likely didn't go through; try restarting the game and purchasing again.
2. If you were charged but didn't receive the items, contact Google Play or the App Store for assistance.
3. If your order shows "pending", your payment is still being processed; please be patient as your items should arrive soon.
4. If you still don't see your items, restart the game a few times or contact customer support with a screenshot of your order for faster assistance.