Hi, how can we help you?

How can I get new Heroes?

How to upgrade a new Hero?

What should I do if I lose a battle?

What should I do if I cannot log in to the game?

How do I report a BUG that I encounter in the game?

What should I do if the game often crashes?

What should I do if I don't receive the item after purchase?

How can I check my purchase history?

Which payment methods can I use in the game?

How do you upgrade a Building?

Why didn’t my Building get upgraded after I upgraded the Furniture?

How do I get the materials to upgrade a Building?

How do I accommodate more Survivors?

What should I do if survivors riot?

What should I do if a survivor gets sick?

How do I rank up in the Arena?

How do I increase the probability of winning an Arena Challenge?

Are there any advantage of any type of troop over another type of troop? (Troop Counter)

Which level will the big map be unlocked?

How many Queues can be dispatched at one time? How to increase the March Capacity?

How do I increase my Power?

When can I unlock the Alliance feature?

How do I change my Rank in the Alliance?

How to replace the alliance leader?

How to upgrade my VIP level?

Why can’t I use my VIP Perks?

Why can’t I claim the free VIP Packs?

Why can’t I sign up for Fort Battle?

Why can my alliance only sign up for one Fortress, while other alliances can sign up for multiple Fortresses?

Stronghold and Fortress

Why can’t my alliance participate in Alliance Mobilization?

Why can’t I participate in Alliance Mobilization?

How many times can I accept missions?

When will Chief Gear be unlocked?

When will Chief Charm be unlocked?

Why can’t I upgrade my Chief Charm?

Why can’t I battle to occupy an Facility?

How long is the attacking cooldown of a Facility?

How do I obtain rewards in Facility Battle?

Why can’t I participate in the event?

How do I join the Assault Squad?

When does Beast Hunting start?

What should I do if I miss Beast Hunting?

Can we continue to contribute to the trap for Beast Hunting after reaching max level for it?

Why can’t I participate in the event?

When does Crazy Joe start?

Why am I no longer under attack?

How to become the President?

How to obtain Personal Points?

Castle Battle

When will the matchmaking take place for State of Power (SvS)?

I am at Fire Crystal Lv. 3. Which level of players should I attack to gain points?

Will buffs from Facilities remain effective after crossing the server?

Are skills of different level stackable?

Why can’t I use my heroes?

In the Frostfire skill description, what does it mean by failing to occupy a Common Vein?

How do I unlock Fire Crystal content?

What is the difference between Fire Crystal Buildings and Troops and their original version?

Can I undo a Fire Crystal upgrade on a building?

What kind of an event is Frosty Fortune?

There is a “Continue” button in Treasure Hunt Drill Daily Missions, but why can’t I claim any rewards after tapping the button?

Will my unused Gems of Enigma be reclaimed?

How long is the Vision of Dawn event?

Will the Missions be reset?

Are consecutive multipliers stackable?

Why doesn't my server have a Tundra Trading Station?

Why can’t I use my Hero Shards for an exchange?

Can I use my remaining Trading Vouchers for the next instance of the event?

How often will the fishing event be held?

Why does my hook stop moving halfway?

Why can’t I find the page of Sunken Treasure Hunt?

Why can’t I create a group chat?

Why is my group chat disbanded?

Why can’t I invite my friends to my group chat?

Why did I walk past the chest several times but could not open it?

Can I save my Dice and Adventure Coins for the next event session?

Why do the tiles have different colors?

Why can’t I initiate an Alliance Vote?

How to view an ongoing vote?

How to view the result of a vote?

Why can’t I access the Pet feature?

How many Pets can I capture?

Can different Pet Skills take effect simultaneously?

How to unlock Legendary Gear?

New Consumable Item

What to do with my excess materials?

Combat FAQ

What are the new items in the Anniversary event?

Why didn’t I receive Attack Rewards in Snowmen Invasion?

Why didn’t I receive Daily Chests in Snowmen Invasion?

What are the new items in the Lantern of Blessing event?

Why didn’t I receive the Crescent's Blessing rewards?

Why can’t I receive Ally’s Blessing?

How to acquire Skin Tokens?

What are Prestige Benefits?

How to be eligible for Prestige Benefits?

What is Mithril?

What is Gear Ascension?

How to unlock Gear Ascension?

How to access Supreme Chambers?

Why can’t I continue searching for treasures on my current floor after I’ve found the Ultimate Treasure?

Will Pickaxes expire?

Why can’t I earn Alliance Points after completing missions in Alliance Showdown?

What is Tundra Trade Route about?

What is a Truck Voucher?

How to refresh truck’s quality?

What factors are at play in State Merger?

Does State Merger only involve neighboring States? Are State of Power victories taken into consideration?

How many States will be merged in each State Merger? Will more than 2 States be merged into one?

How can I get new Heroes?

How to upgrade a new Hero?

What should I do if I lose a battle?

Why can’t I participate in the event?

Why can’t my alliance participate in Alliance Championship?

How is Squad Power calculated?

How do I select the difficulty of monsters?

How to unlock the Alliance Elite Monster?

What is the difference between the rewards for individual monsters?

When will Transfer be available on my server?

Why do I end up with fewer resources after a Transfer?

Why do I lose some of my Special Invites?

What is Canyon Clash?

Why can’t I participate in Canyon Clash?

Buffs’ effectiveness in Canyon Clash:

What is Daybreak Island?

What is Life Essence?

How to increase Island Prosperity?

Foundry Schedule

Why is the event time different from what I voted for?

Why can’t I participate in Foundry Battle although my alliance has signed up for it?